FAQS
Payments & Safety
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit and debit cards including Visa, Mastercard and American Express.
Shipping
HOW MUCH DOES SHIPPING COST?
Shipping rates vary depending on your location and are calculated at checkout.
You can find full details on our Shipping page.
DO YOU OFFER FREE SHIPPING?
Yes! We offer free shipping on orders over €150 for EU orders and over €200 for international orders.
DO YOU SHIP WORLDWIDE?
Yes, we ship to customers all around the world. 🌸
Order & Processing
CAN I CANCEL OR CHANGE MY ORDER?
We process orders quickly, so please contact us as soon as possible if you need to cancel.
If your order hasn't been packed or shipped yet, we'll cancel it and issue a full refund. Reach us at hello@muuneapparel.co.
Please note we cannot guarantee changes once an order has been dispatched.
WHAT IF AN ITEM IS OUT OF STOCK?
We regularly restock our pieces.
You can sign up for a back-in-stock notification on the product page and we'll let you know as soon as your size is available.
WHO IS RESPONSIBLE FOR CUSTOMS & DUTIES?
Muune Apparel Co. is not responsible for any import duties, taxes or customs fees that may apply to your order.
These charges are the responsibility of the recipient and are collected by your local customs authority.
Returns & Refunds
HOW DO I RETURN MY ORDER?
You can return your order within 14 days of delivery, provided all tags are still attached.
Please note that return shipping costs are covered by the customer.
Full details can be found on our Returns page.
CAN I EXCHANGE AN ITEM?
Yes! Full exchange information can be found on our Returns page.
ARE SALE ITEMS RETURNABLE?
Yes, sale items can be returned within 14 days of receiving your order.
DO I PAY FOR RETURN SHIPPING?
Yes, return shipping costs are covered by the customer.
If your item is faulty, we will cover the return postage subject to our Returns Policy.